Return Policy

Effective Date: August 13, 2025

At Ummati Mall, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase, such as an order confirmation, must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards or vouchers
  • Personalized or customized items
  • Items damaged due to misuse or negligence

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 5-10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an item, please contact us at the details below. Exchanges are subject to product availability.

5. How to Return

To initiate a return, please contact our customer support with your order details:

We recommend using a trackable shipping service for returns. Ummati Mall is not responsible for items lost during return shipping.

By placing an order with Ummati Mall, you agree to this Return & Refund Policy.